Business Training Library

745 Craig Road / Suite 210 / St. Louis, MO 63141
888/432-3077
314/567-4783 (FAX)
Website: www.bizlibrary.com

Borrow Our Training Programs and Save Money!

Instead of purchasing expensive training courses (which quickly become outdated) or sending employees out to time-consuming classes, join one or both of our unique new lending libraries today and "borrow" the training courses you need, when you need them… at a fraction of the cost.

Our Business Training Library offers more than 900 video and multimedia training programs covering all business issues such as communication, computer skills, sales, service, teamwork, management and much, much more. Our IT Lending Library contains more than 800 information technology training courses covering virtually every application and/or language, including certification preparation courses.

There are many reasons for you to consider joining one (or both) of our lending libraries today…

Large Selection of Training Programs & Courses

Each of our lending libraries contain hundreds of high-quality video, CD-ROM and computer-based training programs and courses produced by leading vendors. New courses are added each month to our $2,000,000+ inventory. Enclosed is a partial course listing from each library.

Cost

For less than attending one class or purchasing one multimedia training program, Library members can now "borrow" as many courses as they need for an entire year!

Convenience/Flexibility

As a member of either library, there is no limit to the number of training programs or courses you can use. Keep borrowed courses as long as needed and trade them in for other courses on your time schedule. Train at home… train at work… it’s up to you!

No Commitment Required

The best part of both libraries is you can now try them for FREE for 30 days with no commitment required. No pressure and no unexpected invoices. To start your trial membership, just select up to two programs you’d like to preview from the attached information and fax or mail in the attached trial membership form. Or call me toll-free at 1-888-432-3077 to discuss the details.

Business Training Library
Partial Program Listing

Listed below are just a few of the more than 900 video, CD-ROM and computer-based training programs available to Business Training Library members. Call 1-888-432-3077 for more information and a complete program catalog.

ADA
ADA: Common Sense Compliance (#3001)
Making the ADA Work for You (#4002)
Focusing on Ability (#16001)
Reasonable Accommodations (#16002)

Change
Teaching the Elephant to Dance… (#13001)
New Workplace: Making the Change (#16025)
New Workplace: Leading the Change (#16026) Managing at the Speed of Change (#14001)
Change Without Anxiety (#2027)

Communication Skills
Communicate and Win (#15001)
Listening and Understanding (#2017)
Conveying Information (#2018)
Exercising Personal Power (#2019)
Overcoming Negative Behaviors (#2020)
Being a Better Communicator (#22014)
Succeed by Listening (#15002)
Fundamental Skills of Communicating (#20002)

Computer Skills
Computer Literacy (#12001)
Internet: Global Communications (#12003)
Moving Up to Windows 95 (#12006)
Gaining Expertise on Windows 95 (#12007)
Lotus 1-2-3 5.0 (#12031)
Lotus 1-2-3 97 (#12259)
Lotus Ami Pro 3.1 for Windows (#12030)
Lotus Freelance 96 (#12136)
Quattro Pro 6.0 for Windows (#12038)
WordPerfect 6.0 (#12027)
WordPerfect 6.1 (#12028)
Introduction to Office 97 (#12166)
Access for Win 95 – Proficient User (#12094)
Access 97 Proficient User (#12241)
Using Excel 7.0 (#970746)
Using Excel 97 (#970737)
Mastering Excel 97 (#970738)
Using Outlook (#970740)
Outlook 97 Proficient User (#12244)
Mastering PowerPoint 7.0 (#970749)
Mastering Word 7.0 (#970747)
Using Word 7.0 (#970745)
Word 97 Proficient User (#12178)

Customer Service
Adventures in Service (#6005)
Customer Service or Else (#6009)
Dealing with the Irate Customer (#1002)
7 Deadly Sins of Customer Service (#14003)
Dealing with Disappointed Customers (#14005)
What Customers Want (#14004)
Service Excellence (#22059)
Winning Customers Through Service (#1003)
L.L. Bean: Commitment to Service (#6006)

Diversity
Diversity Through Character (#14017)
Let’s Talk Diversity (#10024)
Gender & Sexual Orientation Work Issues (#16004)
Race, Ethnicity, Language & Religion Work Issues (#16005)
Age & Physical Ability Work Issues (#16006) Communicating Across Cultures (#7012)
Champions of Diversity (#7015)

Leadership
America3: The Power to Create (#6016)
Apollo 13 Leadership (#13003)
Framing the Future: Leadership Skills (#6017)
Leadership Is… (#16007)
The Leader as Coach (#16008)
The Leader as Mentor (#16009)
How Leaders Provide Performance Feedback (#16010)
Management Turned Upside Down (#6031)
The New Partnership: Managing for Excellence (#6029)
Victor Kiam: A Leadership Case Study (#6030)
In Search of Quality: Quality Through Systems (#6036)

Legal/EEO Issues
Legal & Effective Interviewing (#4003)
Legal & Effective Performance Appraisals (#4004)
Legal & Effective Terminations (#4005)
Interviewing: Getting Beyond the Image (#4036)
Beginning Employment Relationships (#16011)
Ending Employment Relationships (#16012)
In Compliance (#16013)

Management/Supervisory
Job Performance Review (#3008)
Moving from Criticism to Feedback (#10005)
Coaching to Resolve Conflict (#2013)
The Excellent Manager (#15006)
How to Hire; How to Fire (#15007)
Delegating & Supervising (#15008)
Managing Meetings (#15010)
Identifying Performance Standards (#2024)
Fundamental Skills of Managing (#20001)
Managing Change & Performance (#2025)

Motivation/Personal Development
Character: Who Needs It (#14007)
Dynamic Self-Discipline (#15032)
For Goodness Sake! (#14009)
Goals (#15018)
Principle-Centered Living (#15030)
Winning Self-Esteem (#15036)
Balancing Your Life (#22012)
You Make the Difference (#7013)

Regulatory Compliance/Safety
Asbestos Awareness (#18001)
Basic Forklift Principles (#18003)
Bloodborne Pathogens (#18004)
Confined Space Entry (#18005)
Creating a Drug-Free Workplace (#4008)
Fire! In the Workplace (#18009)
First Aid on the Job (#4012)
Hazard Communication (#18010)
Lockout/Tagout (#18012)
Safety Orientation (#18023)

Sales Training
5 Steps to Successful Selling (#15019)
24 Steps for Closing the Sale (#15020)
Self-Image in Selling (#15021)
Relationship Selling (#15022)
Building Credibility (#15023)
Secrets of Success in Selling (#15024)
Networking for Sales Success (#8002)
On Follow-Up: Service After the Sale (#17001)
Selling by Zig Ziglar (#15025)
Superior Sales Management (#15016)
Consultative Selling (#22029)

Sexual Harassment
Ending Sexual Harassment (#4026)
Sexual Harassment: New Roles/New Rules (#10014)
The Issue is Respect (#16020)
Management’s New Responsibilities (#16021)
The Sexual Harassment Quiz (#6042)

Team Building
America3: The Power to Create (#6016)
Apollo 13 Leadership (#13003)
Teaching the Elephant to Dance… (#13001)
Self-Directed Work Teams (#4040)
Teams in Motion (#7004)
Relating Across Differences (#7002)
Interpersonal Synergy (#7019)
In Search of Quality: Quality Through People (#6036)
Teams That Work (#2026)
Working Effectively with Others (#10018)

Telephone Skills
Five Forbidden Phrases (#17003)
On Incoming Calls (#17005)
Fabulous Fundamentals on the Phone (#14011)
Making a Great Impression on the Phone (#14013)
Successful Selling on the Phone (#14014)
Telephone Courtesy Pays (#1015)
One Ringy Dingy with Lily Tomlin (#14006)
Phone Power (#15031)

Time Management
Managing Your Time (#10019)
Personal Time Management (#15026)
Choices and Consequences (#22010)
Executive Time Management (#15012)
Time Management For Salespeople (#22048)

Workplace Violence
One the Edge: Preventing Violence (#5001)
Opening the Right Door (#16022)
Diffusing Hostility (#16023)
Managing Harmony (#16024)
Workplace Violence: The Calm Before the Storm (#4035)

IT Lending Library
Partial Course Listing

Listed below are just a few of the more than 400 video, CD-ROM and computer-based training courses available to IT Library members. Call 1-888-432-3077 for more information and a complete course list.

A+ Certification
Maintaining Your PC-Part 1 (#991095)
Supporting DOS/Windows-Part 2 (#991098)

C/C++ Programming
Getting Started in C (#970221)
Introduction to C++ Programming (#12077)
Advanced C++ Programming (#12108)
Object-Oriented Programming in C++ (#970223)
Using Document/View Architecture (#970659)
Handling Errors and Exceptions (#970661)
Implementing ODBC Using MFC (#970662)

Client/Server Computing
Client/Server Concepts (#12114)
Client/Server Trends (#12120)
Advanced Server Topics (#12113)
Advanced Architecture (#12112)
Managing/Support C/S Systems (#981050)

Database Courses
Logical Database Design (#12121)
Introduction to the Database World (#12044)
Understanding Relational Databases (#12093)
Relational Database Design (#12046)
Introduction to Data Mining (#970631)

DB2
Application Performance (#12122)
Application Programming (#12123)
Advanced SQL in DB2 (#12124)
Using SQL in DB2 (#12118)

Delphi Developer
Introduction to Delphi (#960542)
Using ReportSmith (#960543)
Working with Databases (#960544)

Informix
Overview to Informix (#970683)
Server Programming in Informix (#970685)
SQL Programming in Informix (#970684)

Internet/HTML/Web Development
ActiveX Fundamentals (#970790)
Conducting Business on the Net (#970718)
Designing Web Applications (#970714)
Designing Web Pages (#970640)
HTML Fundamentals (#970641)
HTML Advanced Authoring (#12127)
Launching Business on the Net (#970715)
Learning Internet Explorer 4.0 (#970925)
Understanding Internet Security (#970712)
Web Publishing with MS FrontPage 97 (#12257)
WWW Publishing Using HTML (#836093)
Advanced Features of HTML (#970643)

Java
Getting Started with Java (#960616)
Building GUI Applications in Java (#970617)
Java for C++ Programmers (#12252)
Using JavaScript (#12130)
Introduction to Java 2 (#990447)
Advanced Java 2 (#990453)

Lotus/WordPerfect
1-2-3 Release 5.0 for Windows (#12031)
Ami Pro 3.1 for Windows (#12030)
Approach 3.0 for Windows (#12132)
cc:Mail 2.0 for Windows (#12071)
Freelance 96 (#12136)
WordPerfect 6.1 for Windows (#12026)

Lotus Notes
Notes 4 Basic Scripting (#12143)
Notes 4 for End Users (#960570)
Basic Application Development in Notes (#960571)
Basic Notes 4 Design Concepts (#12148)
Advanced Notes 4 Administration (#960574)
Workflow Automation (#970576)

Microsoft Office 95/97/2000
Introduction to Office 97 (#12166)
Access for Win 95 – Proficient User (#12094)
Access 97 Proficient User (#12241)
Using Excel 7.0 (#970746)
Using Excel 97 (#970737)
Mastering Excel 97 (#970738)
Using Outlook (#970740)
Outlook 97 Proficient User (#12244)
Mastering PowerPoint 7.0 (#970749)
PowerPoint 97 Proficient User (#12247)
Mastering Word 7.0 (#970747)
Using Word 7.0 (#970745)
Mastering Word 7.0 (#970747)
Word 97 Proficient User (#12178)
Excel 2000 Charts (#27141)
Intermediate Word 2000 (#27100D)
Access 2000 Web Security (#26124D)

Microsoft Visual Basic
Programming Fundamentals with VB6 (#991092)
Debugging & Compilation with VB6 (#991117)
Building Database Applications in VB5 (#970671)
ActiveX and the Internet (#12281)
Client/Server Development (#12282)
Visual Basic 5.0 Essentials (#12283)
Getting Started with VB 5 (#970668)
Advanced VB 5 Applications (#970669)

Microsoft Windows 95
Advanced Networking (#12172)
Configuration (#12173)
Essential Networking (#12174)
Gaining Expertise on Windows 95 (#12007)
Installation and Architecture (#12175)

Microsoft Windows NT Server 4.0
Implementing the NT Server 4.0 (#970750)
Supporting the NT Server 4.0 (#970751)
Networking with NT Server 4.0 (#970752)
NT Server 4.0 Installation (#12232)
NT Server 4.0 Maintenance (#12233)
NT Server 4.0 Security (#12235)

Microsoft Windows NT Workstation 4.0
Implementing NT Workstation 4.0 (#970674)
Supporting NT Workstation 4.0 (#970675)
Networking in NT Workstation 4.0 (#970676)

Netscape
Netscape Navigator 3.0, Internet Coach (#12182)
Using Netscape Navigator 4.0 (#970706)
Setting Up the Enterprise Server 3.0 (#970651)

Networking Essentials for Windows NT
Networking Fundamentals (#970810)
Networking Standards (#970811)
Networking Operations (#970812)
Maintaining Networks (#970813)

Networking
Introduction to the Network World (#12063) Advanced Networking Concepts (#970721)

Novell
GroupWise 4.1 for Windows (#12075)
NetWare 4.1 Administration (#12068)

Object-Oriented Analysis & Design
Introduction to OOAD (#960560)
Object-Oriented Analysis (#12096)
Object-Oriented Design (#12097)
Object-Oriented Programming in C++ (#12184)
Intro. to Object-Oriented Technology (#12098)

Oracle
An Overview to Oracle 7 (#940420)
SQL Programming in Oracle 7 (#940421)
Server Programming in Oracle 7 (#940422)
Advanced Oracle 7 Administration (#940424)
Create and Configure Oracle Databases (#12057)
Design Oracle Databases (#12054)
Introduction to the Oracle World (#12052)
Advanced SQL & SQL*Plus (#12099)
Develop PL/SQL Applications (#12190)
Maintain Optimal Database Performance (#12058)
Perform Routine DBA Tasks (#12056)
SQL*Plus Advanced (#12116)
Work in the SQL*Plus Environment (#12053)
Oracle7 Architecture (#12204)
Oracle7 Tuning and Troubleshooting (#12102)

Oracle Developer 2000
Oracle Forms 4.5 Fundamentals (#960520)
Using Reports 2.5 (#960522)
Programming in Procedure Builder (#960523)
Using VBX and OLE in Forms 4.5 (#960524)

PowerBuilder
An Introduction to PowerBuilder (#960620)
Building the User Interface (#960621)
Creating Business Reports (#960623)
Using PowerScript (#960624)
Creating MDI Applications (#960625)
Application Basics (#12210)
Multi-Window Applications II (#12212)
PowerBuilder 5 New Features (#12105)
Introduction to PowerBuilder (#12078)
PowerBuilder Techniques from the Experts (#12079)

Project Management
Introduction to Project Management (#960600)
Introduction to MS Project 4.1 (#960601)
Advanced MS Project 4.1 (#960602)
Planning an IT Project (#12271)
Project 98 Scheduling & Tracking Projects (#970603)

SYBASE
Overview to Sybase System 11 (#960440)
Performance Tuning in Sybase (#970657)
Programming in Basic T-SQL (#960441)
Server Programming in Sybase (#960442)
Storage Management in Sybase (#970656)
System Administration in Sybase (#970655)

TCP/IP
Introduction to TCP/IP (#960610)
TCP/IP Protocols (#960611)
Network Management Using TCP/IP (#960612)
TCP/IP Concepts (#12064)
TCP/IP Internetworking Essentials (#12272)
TCP/IP Internetworking with Win NT 4.0 (#12273)

UNIX
UNIX Fundamentals (#970201)
UNIX Shell Programming (#970202)
UNIX Productivity Tools (#970203)
UNIX Basic System Administration (#970204)
UNIX Advanced System Adminstration (#970205)
Introduction to the UNIX World (#12012)
Software Tools for Programmers (#12016)
UNIX System for Advanced Users (#12015)
UNIX System for Users (#12013)
Security for the UNIX System (#12019)

Start My 30-Day Free Trial Membership Today!

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How The Trial Membership Works.

As a trial member of the Business Training Library and IT Lending Library, you may borrow any training courses, keep them as long as needed and exchange them at any time for other courses. There is no limit to the number of courses that may be borrowed during your 30-day trial membership, so long as only two courses are borrowed at a time (as a regular member you may choose to borrow more). If you choose to join the Library after your 30-day free trial, you agree to pay the membership fees listed below or work out a customized membership plan.

¨ Maximum Number Two Year Borrowed at One Time Membership 1 q $215/mo.
2 q $255/mo.
3 q $295/mo
4 q $335/mo.
5 q $375/mo.
¨ Programs borrowed may be kept as long as needed or may be exchanged as frequently as you like.

Prices subject to change.

Start My Trial Membership With These Courses!

Course Title_________________________________________Course #________________

What The Lawyers Make Us Say.

I understand that Federal Copyright Laws protect all training courses contained in the Library. We agree not to duplicate, broadcast, resell or sublease any training course, in whole or part, borrowed through the Library. My company also agrees to return borrowed courses by a traceable means of shipping. Should my company lose or fail to return any courses, we understand we will be billed at 80% of the purchase price.

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